Allowing our customers Internet access across the globe!

Internet Access with a local call from anywhere around the world!
Get local access to the Internet from any city in the world through Informática Internacional. iPass Roaming service is the effective solution for businesspeople and frequent travelers who until today depended on making long distance calls to access their Internet accounts.

What do you need to use Roaming service?

• Your current login and password
• Windows 95 / 98 Operating System
• Informática will provide, at no additional cost, the iPass Connect

Windows user's click here to download iPass Connect

Macintosh user's click here to download iPass Connect

What are its advantages?

• You use a local number from anywhere in the world and the same Informática account.
• You have access to all Internet services like e-mail or Web surfing
• You don’t need to use unknown software... You keep using the software you usually use with Informática
• Your Roaming charges will be included in your monthly Informática statement.

How does it work?

The use of iPass RoamServer software in Informática’s server makes it possible to take advantage of this service. iPass will provide the link between Informática and all other Internet providers in the world to identify its users whenever they connect with the other providers.

All you need is an Internet account with Informática. When your are on a trip, dial the local access number and enter your same login and password (those you usually enter to access Internet through Informática.

Internet Global Access Points: From what places will I have access to Internet with my Informática account?

Coverage includes more than 150 countries with more than 2.500 access points. Now you may hace access to Internet from any major city in the world.

Cost of iPass Roaming service

Informática has established a fee of $2,00 (two dollars) an hour to use this service, additional to the fee applicable by the local Internet provider according to the country visited.

Charges for Internet iPass Roaming service will be included in your Informática monthly statement.

Minimum Requirements

• Roaming software installation
• Windows 95/98 operating system
• Modem
• Phone line

It is necessary to download the iPass Connect software. The program contains a complete international phone book of all iPass access points in the world.

Help for using roaming :

• Important considerations before establishing a connection
• Take the necessary time to check all three points that appear below before leaving on your trip
• Test iPass Connect before connecting while abroad
• Follow the instructions to install iPass Connect and verify it is working before leaving on your trip
• It is advisable to configure alternate phone numbers (alternate connections) before establishing the connection abroad (this precaution is important because sometimes some access points may be out of service).

There are different modems installed in the access systems around the world

Many countries differ in the regulations and implementation regarding telecommunications. Check with your modem provider to make sure that your modem is compatible with the telephone system in your destination country. Many old modems are not compatible in certain countries. Besides, make sure to have an adequate plug (or an adapter) to be able to feed from the network in your destination country.

Before leaving on your trip, visit this web site to make sure that you have the latest software version installed in your system. This is important due to the growth of the iPass global access point network.

Answers to the most frequently asked questions about roaming

What is the iPass global Internet access service?

iPass global Internet access is a service provided to Informática customers, which gives them local access numbers to more than 150 countries worldwide. This is the ideal solution for customers who travel frequently to other countries. By having this service, the customer may access Internet using any of the other access providers (ISP). It is not necessary to establish accounts with several ISPs. Neither is it necessary to make long distance phone calls. The customer uses his/her current Informática login and password.

How does this service work?

The use of intelligent roaming and specialized software in the participating providers’ access systems makes this service possible. IPass provides a service between the ISPs that allows its customers to access Internet from any of the participating ISPs.

All you need to have is an account with Informática. When you travel abroad, you call a local number in the country where you are staying and you connect to Internet using your current login and password.

 

What are its advantages?

The main advantages of using iPass are the following:

• Costs are significantly lower than charges for long distance calls
• Access to a local number worldwide with the same account
• Access to all Internet services, such as e-mail; WWW, etc-
• Use the same software you are familiar with to surf and to check your e-mail
• Faster and more reliable access in comparison to a long distance call
• Local access numbers in more than 1,000 points worldwide
• What are the available Internet access numbers when using the iPass service?
  
  The coverage of the service extends to over 150 countries and more than 1,000 access points. Currently there is Internet access in the major cities of the world.

How much does this service cost?

The cost for using this service is $2.00 (two dollars) per hour, in addition to the fee applied by the local Internet provider according to the country visited.

How will the charges for this service be made?

The charges for the Internet iPass Roaming services will be included in your monthly Informática statement.

I cannot connect to the number I have chosen

If you encounter problems when connecting to a specific number, try an alternate number for the region of the world where you are at that moment. If none of the numbers works, this may indicate a compatibility problem with your modem or computer in the part of the world where you are. Contact our Technical Suppport Staff or your modem manufacturer for additional information. If you cannot establish contact using one of the alternate numbers available for the region where you are, it may simply be that either the access provider or your telephone are temporarily out of service.

It seems no connection has been established

Make sure you have dialed the required prefixes for the place where you are (many hotels require to dial a number to get the dialing tone for an external number).

I get message indicating that I am using an incorrect password

This software generic message may indicate that:

• Certainly, you are using an incorrect password (you have to use the same password you are currently using with your Informática account in Costa Rica).
• You have entered an incorrect user name.
• You have used an incorrect domain number.
• Consult with us to verify that your account is active and that you are using the right user name and password.

I get a busy signal when I dial the access number

Occasionally, the access points may be saturated. It is advisable to configure alternative points in your scripts to use them during rush hours. If this is not possible in your particular case, wait a few minutes and try again to connect the number that was busy earlier.

Access to WWW is slow

If your access to WWW is slow, it may be due to a noisy telephone line; this usually causes a decrease in transmission speed and is very common in hotels. This makes your modem work at a lower speed than normal because it is correcting mistakes in the data. Most iPass access point members guarantee connections of 28,800 bps.

The connection is interrupted or stops working while I am using it

Usually the only sign that the connection has been lost is that it stops the reception of packages in the net. But sometimes your software may stop responding to your keyboard or mouse commands and you will not have another choice but to restart the system. A common cause for a communication to be interrupted is that the phone is picked up (that is, someome picked up the phone in an extension line) or that the connection is so noisy that it forced your modem to hang up.

For more information contact ispservices@costarica.net